77bg's Privacy Policy

77bg is an online casino and betting platform operated for players in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is used, stored, and kept secure.

This policy takes effect from the moment you visit the 77bg website, create an account, or use any of our services. We commit that your personal information will never be sold to third parties, and the highest level of security will be maintained for any use of your data.

This policy may be updated from time to time. Any significant changes will be published on the website and you will be notified in a timely manner. Continued use of the service will be taken as your agreement to the updated policy.

77bg collects different types of information for various purposes. Below is a detailed description of the types of information we collect:

2.1 Registration & Identity Information

We collect the information you provide when creating an account. This includes:

• Full name and date of birth (for age verification purposes)
• Valid email address
• Mobile number
• Username and password (stored in encrypted form)
• Residential address
• National ID card or passport details (when identity verification is required)

2.2 Financial Information

To process transactions and ensure financial security, we store the following information:

• bKash, Nagad, Rocket, Upay or bank account details (where applicable)
• Deposit and withdrawal history
• Transaction time, amount, and status
• Wallet balance and bonus balance

2.3 Usage & Technical Information

Certain information is collected automatically when you use the 77bg platform:

• IP address and device identification information
• Browser type and version
• Operating system information
• Page visit time and duration
• Gaming activity and betting history
• Login and logout times
• Cookie and session data

77bg uses collected information for specific purposes and on a lawful basis. We never misuse your information.

3.1 Service Operation & Improvement

• Creating, verifying, and managing accounts
• Processing financial transactions and keeping them secure
• Improving the quality of gaming services
• Resolving technical issues on the platform
• Providing and managing bonuses and promotional offers

3.2 Security & Compliance

• Detecting and preventing fraudulent activity
• Age verification — ensuring access only for those aged 21 or above
• Meeting Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations
• Enforcing responsible gaming policies
• Meeting legal obligations and regulatory requirements

3.3 Communication & Support

• Providing customer service — via live chat and email
• Sending important account-related notifications
• Sending transaction confirmation messages
• Keeping you informed about service updates and new features (with your consent)

77bg uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that hold information about your session and preferences.

4.1 Types of Cookies We Use

• Essential cookies: Without these, the website cannot function properly. They are used for maintaining login sessions, security verification, and similar purposes.
• Functional cookies: These help remember your language preferences, gaming settings, and previous activity.
• Analytics cookies: These collect statistics about website usage, which helps us improve our services.
• Security cookies: These are used to detect fraudulent activity and ensure account security.

You can manage cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies will prevent you from using some important features of the platform.

77bg never sells your personal information for commercial purposes. However, in certain limited circumstances, it may be necessary to share information with third parties:

5.1 Approved Third Parties

• Payment processors: Financial information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification services: Information may be shared with trusted verification providers to complete the KYC process.
• Technology partners: Limited information relating to gaming activity may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Legal authorities: Information may be provided due to legal obligations or upon a valid request from a competent authority.

5.2 Third-Party Obligations

All third parties contracted with us are required to comply with strict confidentiality terms. They may only use the information for the specified purpose and in accordance with our instructions. We regularly assess their compliance.

77bg follows industry-standard technologies and practices to protect your information. Our security framework operates on the following levels:

• SSL Encryption: All data exchanged between your browser and our servers is protected through SSL/TLS encryption.
• Password Encryption: Your password is encrypted using a strong hashing algorithm — no staff member or system can view your password directly.
• Secure Data Storage: All data is stored on secure servers. Access to the servers is strictly controlled.
• Access Control: Only authorised staff can view your information for specific needs, and a log is kept of every access.
• Regular Security Testing: Our systems undergo regular security audits and vulnerability assessments.
• Fraud Detection: Suspicious activity is automatically detected and immediate action is taken.

77bg does not retain collected information beyond what is necessary. However, the retention period is determined based on legal obligations and business requirements:

• Active account data: All information is retained for as long as the account remains active.
• Financial transaction records: Financial transaction data is retained for a specified period due to legal obligations.
• Closed account data: Even after an account is closed, certain information may be retained for a specified period for legal purposes and to prevent fraud.
• Marketing data: If you withdraw your consent, marketing-related data is deleted without delay.

Once the need for data retention ends, we delete or anonymise it securely so that you can no longer be identified.

As a 77bg user, you have important rights over your own information. We respect these rights and provide assistance as quickly as possible:

8.1 Right to Access

You have the right to know and view what information we hold about you. Upon request through our support team, we will provide you with a copy of your data.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. We will update the information after appropriate verification.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You may object to and withdraw your consent for marketing communications or non-essential data processing at any time. Contact our support team to make this request.

8.5 Right to Data Portability

You may request to receive the data you have provided in a structured and readable format.

77bg is operated for those aged 21 or above only. We do not knowingly collect information from minors. Age verification is a mandatory step in the registration process.

If it comes to our attention that someone under the age of 21 has created an account, that account will be closed immediately and the associated data will be deleted. If a parent or guardian believes their child is using this platform, please notify our support team.

77bg reserves the right to review and update this privacy policy from time to time. This policy may change due to business changes, legal obligations, or service improvements.

If significant changes are made, we will publish a notice on the website and notify you via your registered email. Continued use of the service after changes will be taken as your agreement to the new policy.

The latest effective version of this policy will always be available on this page. We recommend that you read this policy regularly.